Cable&Wireless Worldwide, (Cable&Wireless) takes its responsibilities
towards the security of your information very seriously. We are also committed
to safeguarding your privacy whilst providing you with a professional and
personalised service.
This statement explains how Cable&Wireless use your personal information when
providing that service and what steps we take to look after it.
We may update this Statement from time to time. If we do, material changes will
be notified on our website at least 30 days prior to any change being
implemented.
What type of personal information might we collect?
To help us provide you with great customer service we need to be able to identify
you and distinguish you from our other customers or clients. To do this we
may ask you for your name, address, telephone number, email address, job title
and possibly date of birth. If we need any further personal information we
will tell you at the time why we are asking for it and wherever possible give
you choices about how it is used.
How we collect your personal information
We will collect information from you when you use our enquiry and registration
forms, or when we make direct personal contact (for example, by email or over
the phone) in order to conduct business with you.
How we use your information
Cable&Wireless will only use your information because it is relevant to our
dealings with you i.e. for the provision of the goods and/or services that you
have requested from us; so it may be used for things such as billing, customer
services, reporting and network management, depending on our relationship with
you.
Your information may be shared with the business partners and third party
suppliers that we have carefully selected to provide services in partnership
with us or on our behalf. We will not disclose your details to any other
third party without your consent or unless we are required to do so by law.
Marketing
Cable&Wireless may also use the information you provide to us to keep you up
to date and tell you about our products and services; this may include details
about our third party partners' products and services as well as invitations to
participate in customer surveys.
We will not sell, trade or rent your personal information to others.
You will be able to choose the way you would like us to contact you (for example,
by post, e-mail, telephone or fax). We will only contact you using your chosen
method(s) and of course, you can change your preferences or opt-out of receiving
further marketing communications at any point.
How we use cookies
A cookie is a piece of text that a website transfers onto your computer or other
browsing equipment, so that that website can remember who you are. It will
typically contain the name of the website from which the cookie has come, the
lifetime of the cookie and a value.
It does not give us access to
the rest of your computer or portable media, and only the site that created the
cookie can read it. Our cookies cannot be used by themselves to make you
personally identifiable but they make the interaction between you and our
websites faster and easier.
If you prefer not to receive cookies from Cable&Wireless's website, you can
set your browser to warn you before accepting cookies and refuse the cookie when
your browser alerts you to its presence. You can also refuse cookies by turning
them off in your browser but this may impair your experience of
Cable&Wireless's website.
You can find out more about cookies at www.allaboutcookies.org
How we protect your information
Cable&Wireless takes its responsibilities towards all its information very
seriously and we have robust security and data protection compliance
measures in place to make sure your personal information is protected
against unauthorized or unlawful disclosures or accidental or unlawful
loss.
Cable&Wireless operates internationally so we may transfer your personal
information to other Cable&Wireless companies and selected business partners
and third party suppliers that are located in other countries around the world.
We will only do this where you have agreed we can do so or because it is
necessary as part of our business dealings with you. The laws of other
countries may not be the same as those that regulate the use of personal
information in your home country. However, our colleagues and suppliers are
obliged to comply with our data protection and security policies regardless of
their location, which means your information will be protected wherever it might
be.
What happens if you are unhappy about how we use your
personal information?
In the first instance you should get in touch with your local Cable&Wireless
contact or office, however, if your complaint is not resolved to your complete
satisfaction, you should contact our Data Protection Officer who is located at
Waterside House, Longshot Lane, Bracknell, Berkshire, UK, RG12 1XL or email
Ask Data Protection.
If we still cannot resolve your complaint, it will be escalated. Any
finding of misuse of your information by Cable&Wireless will be remedied as
soon as reasonably possible.